Increasing Staffing Ratios by 200% Through Automation
Implementation of an automated scheduling solution that allowed 200% booking ratio
Project overview
In the healthcare sector, staffing is a critical component to ensure the delivery of quality care. Our company faced a significant challenge: on average, more than 400 visits were left unscheduled daily due to staffing shortages. This not only impacted our ability to provide care but also strained our existing staff and reduced our operational efficiency.
Our goal was clear: leverage automation to maximize scheduling efficiency and fill vacant visits, thereby increasing our staffing ratio significantly.
Strategy & Execution
Discovery and Planning
We embarked on this project with a thorough analysis of our existing data and processes. This initial phase was crucial for understanding the gaps and opportunities in our scheduling system.
Technology Integration
By integrating Alayacare Connector with Twilio, we developed a dynamic system capable of identifying key data components. This innovation allowed us to automate the process of sending bulk notifications to caregivers about available shifts.
Automation in Action
The system was designed to operate autonomously, sending out daily notifications to our network of caregivers. This not only streamlined the process but also ensured that no available shift went unnoticed.
Project Results
The implementation of this automated system marked a transformative change in our staffing process. From struggling with 400 vacant visits, we saw an extraordinary turnaround:
- Daily Offers: Over 800 offers received daily from caregivers willing to fill vacant shifts.
- Increased Efficiency: Dramatic reduction in unscheduled visits, ensuring better care delivery.
- Operational Excellence: Enhanced staff satisfaction by alleviating overwork and improving shift allocation.
