Automating Success in Car Rentals
AutoEase transformed its car rental service by automating 60% of its manual processes, accelerating market delivery by 93%, and streamlining ops.
Client
AutoEase
Year
Feb 2023
Services
Automation
Platform
Web and Mobile
Project overview
A leading car rental platform revolutionized the vehicle subscription model, providing users with the freedom to drive without the commitments of ownership or leasing. AutoEase targeted a niche in automating every step of the car order, handover, and delivery process to deliver a seamless experience to their customers.
Pain Points:
- Enhancing the car rental process to offer a competitive edge over traditional dealerships.
- Overcoming the inefficiencies of manual, offline processes involving numerous tools.
- Scaling operations effectively while keeping costs low in a rapid growth phase.
Execution
Strategic Implementation:
- AutoEase leveraged Automation to automate 60% of all manual processes.
- They streamlined and automated back-end processes across the team, from order management to customer service.
- Every team member received training on Automation platform to empower them to resolve operational challenges efficiently.
Project results
Business Impact:
- Automation resulted in a 93% improvement in time-to-market for new offerings.
- Manual processes were reduced from 100% to just 11%, significantly freeing up team bandwidth.
- Overall, operational time was saved by 75%, a substantial gain in productivity.
In Numbers:
- Process Automation: Achieved a 60% reduction in manual process requirements.
- Time-to-Market Efficiency: Increased by a staggering 93%.
- Operational Efficiency: Improved by reducing the time required for tasks by 75%.
